PRIVACY POLICY

Tyremax Dealer Pty Ltd (ABN 19 684 228 322) and its related bodies corporate (together, Tyreconnect, we, our or us) understand that individuals are concerned about how their personal information is collected, retained and used. This privacy policy (Policy) confirms our commitment to ensuring the privacy and security of any personal information that we hold in conducting our business in accordance with the Privacy Act 1988.

WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT?

The Privacy Act 1988 defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.

The type of information that we may collect and hold includes personal information about:

identity and contact information, including information such as your name, contact details, date of birth, age and proof of identity documents;
transaction and interaction information, including information about how you transact and interact with us such as purchases and orders and your product and service preferences, identifiers for loyalty programs, promotions or similar, or your responses to surveys or feedback you may provide us with;
financial information, including information like your payment history, credit history, income details, bank and cheque account details, credit card details and gift card details;
on-site information, including information collected when you visit a Tyreconnect or Tyreconnect customer premises;
online activity, including information about how you interact with our websites, social media profiles and electronic communications including what you click on. It may also include software versions, device identifiers (like IP address), device location, dates, times, file metadata, referring website, data entered, and user activity such as links clicked and purchases made;
profile information, including information about you including age, gender, occupation, general location and your preferences, interests and opinions;
third party personal information provided by you; and
other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations.

In some cases we may also collect ‘sensitive information’, such as information about an individual’s membership of a professional association, criminal record or health information, and credit information and credit eligibility information about you, such as credit reports, consumer credit liability information and payment history.

HOW DO WE COLLECT PERSONAL INFORMATION?

We collect personal information in a number of ways, including in person, in writing or on-line:

when purchasing from us;
when visiting a Tyreconnect or Tyreconnect customer premises;
when registering a product warranty;
when submitting an enquiry or booking a service call;
when responding to promotional offers or competitions;
when conducting customer satisfaction and market research surveys;
when completing applications, authorities and other forms;
when accessing our websites;
when you contact us directly such as to make an inquiry or a complaint or to provide feedback, seek a refund or attend an event;
if you are a supplier or service provider, in connection with the supply of products and services by your business;
when you subscribe to any of our mailing lists or participate in any Tyreconnect or Tyreconnect sponsored or supported competition;
when you participate in a loyalty or membership program; and
via third parties, including credit reporting bodies and debt collection agencies.

We may collect information ourselves such as:

when you use our websites or via social media platforms;
gaining insights through reviews, reporting and analysis;
through the use of digital technologies like cookies, tags and pixels; and
via links to other websites which are owned or operated by other parties and contained in our websites, including when accessing any third party website or app from our website. In such cases, personal information about you may be collected by that third party website or app.

WHY YOUR INFORMATION IS COLLECTED AND HOW IS IT USED BY US?

We collect personal information to conduct our business and to provide you with the specific goods and services you require and to administer services, such as those mentioned above, and to ensure that our service levels are always of the highest standard. We also use personal information:

to send you information (by email or post) that you explicitly request. (Note: If at any time you receive material that you did not request or if you no longer want to receive such material, see ‘How Can You ‘Opt Out’?’ below);
to promote and market to you details of our products and services which we consider may be of interest to you, including information about special offers and competitions;
to comply with our legal obligations;
to conduct appropriate credit checks;
to facilitate third parties to assist us in providing our goods and services (including hosting and data storage providers and debt collectors, whether located within or outside Australia); and
for our internal marketing, research and analysis purposes to assist us in better understanding our market, our customers, their needs and their views about our products and services. For these purposes, we develop aggregate or summary (i.e. not individual) reports which incorporate some personal Information. These reports do not include any personally identifiable information.

COOKIES

A cookie is a data file that a website transfers to your computer. This enables the website to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your computer. Our websites use cookies. You can set your browser to refuse cookies, however, this may mean you are unable to take full advantage of our websites.

WHO MAY WE DISCLOSE YOUR PERSONAL INFORMATION TO?

We may disclose your personal information (including, in certain limited circumstances, your sensitive information) to third parties who assist us in carrying on our business, including:

our related bodies corporate and businesses;
product manufacturers, Tyreconnect customers, suppliers, couriers and fitters (to facilitate the provision of products and services to you);
marketing, advertising and promotions and event organisations;
third parties that undertake data monitoring, analysis and matching activities, monitoring trends in customer preferences or transactions and the operation and maintenance of our website, online services or apps;
enforcement bodies assisting in investigating and preventing any potential, suspected or actual breaches of law, fraudulent activities or other misconduct;
entities assisting us in providing our services (including hosting and data storage providers and credit reporting bodies and debt collection agencies);
social media sites on which we have a presence;
professional advisors such as lawyers, auditors and accountants;
where we are otherwise required to do so by law; and
where disclosed to you at the time your personal information was collected.

We will not sell, rent, trade or otherwise supply personal information to outside third parties without your consent except where:

such disclosure is permitted under the Privacy Act 1988;
we are required or authorized by law to disclose information; or
we have outsourced service providers who manage the services we provide to you.

HOW DO WE MAINTAIN SECURITY OF YOUR PERSONAL INFORMATION?

We take reasonable care to keep your personal information secure and confidential. We have security measures in place designed to protect against the loss, misuse and/or alteration of your personal information under our control. These security measures include restricting and securing access to our databases. We regard unauthorised use of or access to your personal information by our employees, contractors or agents as a serious matter that will be subject to appropriate disciplinary or other action.

DO YOU HAVE TO PROVIDE YOUR PERSONAL INFORMATION TO US?

You may choose not to provide us with your personal information however in such a case we may not be able to provide all of our products and services to you.

HOW CAN YOU ACCESS, CORRECT AND UPDATE YOUR PERSONAL INFORMATION?

You may seek access to and correction of the personal information which we hold about you by contacting our Privacy Officer. We will require you to verify your identity and to specify what information you require. If a fee is charged for providing access, you will be advised of the likely cost in advance.

HOW CAN YOU ‘OPT OUT’?

From time to time we may use your personal information to provide you with marketing communications in relation to special offers, competitions, products and services that we have available. If you would not like to receive these communications from us you may opt out by contacting our Privacy Officer.

DO WE DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS?

We may disclose your personal information to the following overseas recipients:

to third parties who assist us in providing services or who perform functions on our behalf (such as third party service providers);
to anyone where we are required or authorised by law to do so; and
to anyone else to whom you authorise us to disclose to.

APPLICATION OF EUROPEAN PRIVACY LAWS

If you are an individual in a country in the European Economic Area (EEA), we may be required to comply with the European Union General Data Protection Regulation which applies to us when processing the personal information of individuals (data subjects) who are in countries in the EEA in relation to offering you our products or services, or if we monitor any of your behaviour when in those countries. This Policy shall apply in such cases. We are the data controller for our website and services provided through our website.

LINKS TO OTHER WEBSITES

We may provide links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. If you visit these websites, they will be governed by their own terms of use (including privacy policies).

NOTIFIABLE DATA BREACHES SCHEME

In the event of any loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act 1988.

HOW CAN YOU MAKE A PRIVACY RELATED COMPLAINT?

If you have any questions about privacy-related issues or wish to complain about a breach of the Privacy Act 1988 or this Policy by us, please contact our Privacy Officer. We may ask you to lodge your complaint in writing. Any complaint will be investigated by our Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days. If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner (1300 363 992 or www.oaic.gov.au)

MODIFICATIONS OR UPDATES TO THIS POLICY

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. This Privacy Policy may be modified or updated at any time. The most current version of this Privacy Policy can be obtained by contacting our Privacy Officer. Please note that if at any time we are required by law to release your personal information, we must cooperate fully. This Privacy Policy does not apply to our acts or practices that relate to employee records of current or former employees.

PRIVACY COLLECTION STATEMENT

The primary purpose for which Tyremax Dealer Pty Ltd (ABN 19 684 228 322) and its related bodies corporate (together, Tyreconnect, we, our or us) collects your personal information is to provide you with the services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalise your user experience and to promote Tyreconnect and third party products and services to you. Our Privacy Policy (www.tyreconnect.com.au) explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.

OUR CONTACT INFORMATION

Privacy Officer – Tyremax Dealer Pty Ltd
PO Box 299 Thomastown, Victoria 3074 Australia
Email: privacy@tyremax.com.au
Ph: 1300 120 120

Last updated: 13 May 2025