Q: What is the cost of ordering express delivery?
A: A $20 flat fee is added to your invoice when you place an express delivery order. This is irrespective of the number of tyres that
are ordered. I.e. order one tyre or six tyres and the express charge will remain at $20 for the order.
Q: How do I order express?
A: If you wish to order express on your delivery, simply type the word “Express” in the delivery Instructions. (Please note: typing
“express” in the Purchase Order section can be very easily missed, so please ensure it is within the Delivery Instructions).
Q: What happens if I forget to order on express when I want an express delivery?
A: If you have ordered online and haven’t written express on the order delivery instructions it will be placed on a standard service. In
many instances, once the order is placed on a standard service, it cannot be changed to express. Always double check before you
place the order.
Q: When is the latest time I can order tyres and expect to see them on the same day?
A: One of the great things about tyreconnect’s delivery service, is that as there are no set runs, we technically don’t have a last
cutoff time. If you are open within a few hours of placing your order, then we’ll be more than happy to deliver it out to you. However, due
to most businesses closing at 5pm, orders placed after 2pm will automatically go on a delivery for the next day. If you an order the
same day as a post-2pm order, please contact our friendly client support team and let them know when you require your tyres.
Q: When can I expect to see my tyres if I order in the afternoon past the last cutoff?
A: If you place an order in the afternoon for the following morning, your tyres will arrive within the tyreconnect delivery time frame (within a few hours) starting from 8am the following morning.
Q: What should I do if a delivery is late?
A: Our drivers are trained to always notify us if a job looks like it may run late, this means that if we believe the tyre may arrive later
than expected, you will be always be aware of the potential delay. If a tyre does not arrive within our delivery window and you have
not been notified, then we advise giving our contact centre a call. We can quickly and easily track our drivers, analyse the delay and
provide you with an updated ETA.